Say hello

There is a person on the other end of this, and we answer every email within one business day.

hello@kawaiicrypt.com

Something wrong with an order?

Send your order number and a photo if there is something to see. We can refund or replace without you shipping anything back — the details are on our returns page.

Wondering where your parcel is?

Your tracking link is in the email we sent when it started moving. If tracking has not updated, or the estimated date has passed, email us and we will chase it. How shipping works.

Everything else

Questions about a product, a request, a problem with the site, or something you would like us to stock — all welcome at the same address.